Effective Date: 08 May 2025

Pashmina Shawl Store (“we”, “our”, “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

b) Payment Information

  • Payment gateway details (Razorpay or PayPal)

  • We do not store your card or banking details. All transactions are securely processed via third-party payment gateways.

c) Technical Information

  • IP address

  • Browser type and version

  • Device details

  • Pages visited and time spent

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Send order confirmations, shipping updates, and customer support messages

  • Improve website functionality and user experience

  • Comply with legal obligations

  • Send marketing communications (only if you opt-in)

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

  • Payment processors (Razorpay, PayPal)

  • Shipping partners for order delivery

  • Service providers assisting in website operations (under confidentiality agreements)

  • Legal authorities if required to comply with applicable law

4. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences and track user activity for analytics. You can disable cookies in your browser settings if you prefer.

5. Data Security

We use SSL encryption and follow best practices to protect your personal data. While we strive to ensure security, no online transmission can be guaranteed to be 100% secure.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing emails

  • Request a copy of your stored data

To exercise any of the above rights, contact us at:
📧 Email: pashminashawlstore1838@gmail.com

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us:

📧 Email: pashminashawlstore1838@gmail.com
📞 Phone: +91 8920492902

📍 Address:

  • Kashmir: Shanker Pora Wanbal, Tehsil B.K Pora, Srinagar, J&K UT, India 190015

  • Delhi: T-26 Masjid Lane, Bhogal, Jangpora, New Delhi 110014